11k Win Privacy Policy — How We Protect Your Information

When you create an account and use 11k win, various types of information are collected — all of which are necessary to deliver the best experience and keep the platform secure.

Personally Identifiable Information

• Full name, date of birth, and gender.
• Mobile number and email address.
• National ID or passport number (collected during KYC verification).
• Current residential address.

Financial Information

• bKash or Nagad number (required for deposits and withdrawals).
• Transaction history and amounts.
• Withdrawal request details.

Technical Information

• IP address and device information.
• Browser type and operating system.
• Logs of platform usage time and activity.
• Cookies and session data.

11k win only collects your data for specific, legitimate purposes — nothing unnecessary is gathered. The key purposes are outlined below:

11k win servers are hosted in internationally certified data centers with round-the-clock monitoring and security. All your data is stored in encrypted form.

Security Measures

• SSL/TLS Encryption: All data transfers are encrypted with 256-bit SSL.
• Two-Factor Authentication (2FA): An extra layer of security for account login.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.
• Regular Security Audits: Regular system audits conducted by third-party experts.
• Data Backup: Regular backups ensure no data is ever lost.

How Long We Retain Your Data

11k win retains all data for as long as your account remains active. After account closure, certain data may be kept for up to 5 years to meet legal obligations, after which it is permanently deleted.

11k win never sells, rents, or shares your personal information with third parties without your consent. However, there are limited circumstances where sharing certain data may be necessary.

When Your Information May Be Shared

• Payment Processors: Solely to process transactions via bKash and Nagad.
• Legal Obligations: In response to a court order or a lawful request from a government authority.
• Fraud Prevention: Limited data used to operate our anti-fraud system.
• Platform Service Provider: Hosting and cloud storage — only necessary data, covered under confidentiality agreements.

11k win's website and app use cookies and similar technologies to enhance your browsing experience and keep the platform running smoothly.

Cookie Types

You can disable cookies through your browser settings. However, disabling essential cookies may cause certain features of the platform to not function properly.

Every member of 11k win has specific rights regarding their personal data. We respect those rights and are committed to responding in a timely manner.

• Right to Know: You can find out exactly what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request erasure of your data under certain conditions.
• Right to Restrict Processing: You can choose to restrict how certain data is used.
• Right to Portability: You can request your data in a machine-readable format.
• Right to Object: You may object to certain types of data processing.

11k win is strictly for users aged 18 and above. We do not knowingly collect any information from minors. If it is found that a minor has created an account, that account will be immediately closed and all collected data will be deleted.

If a parent or guardian believes their child has created an account on this platform, please contact us at support@11kwin.com.

If the 11k win platform contains links to external or third-party websites, 11k win is not responsible for their privacy practices. You should review each site's own privacy policy before visiting. Our responsibility extends only to the 11k win platform itself.

11k win may update this Privacy Policy from time to time. When significant changes are made:

• Advance notice will be sent to your registered email or mobile number.
• You will be notified of any changes upon logging into the platform.
• The date of the most recent update will always be displayed at the top of this page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

If you have any questions, concerns, or requests regarding our Privacy Policy, please get in touch. Our dedicated privacy team is ready to help.

• Email: support@11kwin.com
• Support: Help Center Visit.
• Time: 7 days a week, 24 hours a day.
• Response Time: Typically within 24–48 hours.